Participants Database Email Troubleshooting Flowchart

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The flowchart below can be helpful in understanding problems with email in Participants Database. It assumes that you have the signup form set up and are successful in adding new records using that form.

If you are experiencing ongoing intermittent problems with users getting email, I suggest you install an email logging plugin. This will allow you to confirm that the email was sent to the user and you can resend it if you need.